1. Apple Standard License Agreement
This section applies if you downloaded Vuleo from the Apple App Store. In that case, your use of the app is also governed by an Apple agreement. That agreement is Apple’s Licensed Application End User License Agreement (Standard EULA).
You can read Apple’s Standard EULA on Apple’s website.
If these terms conflict with Apple’s Standard EULA, Apple’s Standard EULA shall prevail for App Store downloads.
2. Acceptance of Terms
“The Software” means Vuleo software, including Vuleo Server and Vuleo Player. You agree to be bound by these Terms of Use when you download, install or use the Software. If you do not agree to these terms, do not use the Software.
3. Description of Service
Vuleo consists of two components:
- Vuleo Server: A personal media server that organizes local media files. It makes them accessible via standard streaming protocols (M3U, Xtream Codes API). It runs on Windows.
- Vuleo Player: A media player for iOS, Apple TV, Android, Android TV, Windows and macOS. It connects to Vuleo Server or other compatible sources to play media content.
The Software is designed for personal, non-commercial use. It is designed for three uses of your own legally obtained media content:
- Organize it
- Stream it
- Save it for offline playback
4. No Content Provided
Vuleo does not do any of the following with any media content, streams or channels:
- Provide, host or stream them
- Distribute them
- Crawl, index or aggregate them
- Link to them
- Control them
The Software does not include:
- Any TV channels, live streams, or broadcasts
- Any movies, TV series, or video on demand content
- Any M3U playlists, Xtream Codes or Stalker portal credentials, or other content sources
- Any links to third-party content, and any index, catalogue or directory of such links
The user must provide all content organized or accessed through the Software. It must come from the user’s own legally obtained sources. The user is entirely responsible for any of these items used within the Software:
- Playlists
- URLs
- Feeds
- Portal addresses
- Credentials
This responsibility covers sourcing each item, adding it and verifying its legality.
5. User Responsibility
You are solely responsible for the following:
- Ensuring you have the legal right to use, store and stream any content you add. You also need the legal right to download it for offline playback.
- Complying with all applicable copyright laws and regulations in your jurisdiction
- Using the Software only for personal, non-commercial purposes
- Any media files, playlists, URLs, portal addresses, credentials or content sources you add
- Securing your Vuleo Server and preventing unauthorized access
This section uses the term “your media content”. It means any media content you import into, access through or play with the Software.
You represent and warrant the following about your media content:
- You own it, or
- You hold the necessary licenses, rights, consents and permissions for it.
You agree to use the Software only with content of these two kinds:
- Content that you own
- Content that you have explicit legal rights to use
Examples of permitted use include:
- Personal video recordings and home movies
- Legally purchased digital media
- Copies you made yourself from media you own, where your local law allows it. This does not extend to bypassing copy protection or any other technological protection measure. The Software must not be used for such bypassing.
- Content explicitly licensed for personal use
You agree NOT to use the Software to access, download, distribute or stream copyrighted content if you lack proper authorization.
6. Intellectual Property
The Software itself is the intellectual property of Vuleo. This includes its design, code and features. However, the Software makes no claim to any content accessed or organized through it, because all such content is user-provided.
Note the following if you believe content accessible through our Software infringes your copyright. We do not host, store or provide any content. Vuleo Server runs locally on the user’s own hardware. We have no access to or control over user content. You should contact the user directly. To report misuse of the Software itself, see Section 17 (Copyright & Abuse Reports).
7. Disclaimer of Warranties
The Software is provided “as is” and “as available”, with all faults. It is provided without warranty of any kind.
To the maximum extent permitted by applicable law, we disclaim all warranties and conditions. This covers warranties and conditions that are express, implied or statutory. It includes, without limitation, the implied warranties of:
- Merchantability
- Satisfactory quality
- Fitness for a particular purpose
- Accuracy
- Non-infringement
Your use of the Software is at your sole risk.
We do not warrant that:
- The Software will meet your requirements
- The Software will be uninterrupted, timely, secure, or error-free
- Any defects or errors in the Software will be corrected
- Any user-provided content will be available or functional
Information or advice given by Vuleo or its developers shall not create any warranty. This applies to both oral and written information or advice.
No Guarantee of Continuous Functionality
Vuleo does not guarantee that the Software will be continuously available. Vuleo also does not guarantee that the Software will continue to function. The same applies to any feature, service or content within the Software. This is consistent with the terms of the Apple App Store and Google Play. Those terms govern downloads from those stores.
We may change, update, suspend, limit or discontinue the Software or any part of it. We may do so in whole or in part. We may do so at any time, without prior notice or liability to you.
Unavailability is especially likely where functionality depends on any of these third-party items:
- Platforms
- Networks
- Devices
- Operating systems
- App stores
- Services
These items are outside our control. They may change, restrict access or become unavailable at any time.
We have no obligation to provide updates, maintenance, support or continued operation of any feature.
8. Limitation of Liability
To the maximum extent permitted by law, Vuleo and its developers are not liable for:
- Any content accessed, stored, or streamed through the Software
- Any damages arising from the use or inability to use the Software
- Any actions taken by users of the Software
- Any third-party content, services, or websites
- Any unauthorized access to your Vuleo Server
9. Indemnification
You agree to indemnify, defend and hold harmless Vuleo and its developers. This obligation covers any claims, damages, losses, liabilities and expenses. Expenses include reasonable legal fees. It applies where they arise from any of the following:
- Your use of the Software
- The content or sources you add to the Software
- Your breach of these terms
- Any use of the Software by you that infringes third-party intellectual property rights
10. Termination
We reserve the right to terminate or restrict access to the Software. We may use this right at any time, for any reason and without notice.
In particular, we will suspend or terminate access to the Software and any associated services. Associated services include PRO subscriptions and account-based features. We will do so for any user in either of these cases:
- We determine, in our reasonable judgment, that the user infringes copyright with the Software.
- The user repeatedly violates these Terms.
11. Changes to Terms
We may update these terms at any time. Continued use of the Software after changes constitutes acceptance of the new terms.
12. Refund Policy
How a refund request is handled depends on where the purchase was made:
- Apple App Store and Google Play: Each store’s own refund policy applies to these purchases. Refund requests for these purchases must be submitted directly to Apple or Google. Those requests are subject to Apple’s or Google’s terms and processes.
- Direct purchases (outside the app stores): All purchases made directly through Vuleo are final and non-refundable. This includes payments processed via Stripe on our website. You are not entitled to a refund for such a purchase. You acknowledge and agree to this when you complete the purchase. The only exception is where applicable law grants a non-waivable right to a refund.
13. Governing Law
The laws of Finland govern these terms. This applies without regard to conflict of law principles. Where you are a consumer, any mandatory provisions of the law of your country of residence still protect you.
14. Contact
For questions about these terms, contact us at: support@vuleo.tv
15. Legal Content Requirement
Use Vuleo only with content you have the legal right to access, stream and download. By using Vuleo, you accept this requirement. If you do not agree with this requirement, do not use this app.
16. Third-Party Services and Add-ons
The Software can connect to third-party services that you choose to configure. Examples are Trakt, Stremio-compatible add-ons, debrid providers and subtitle services. These integrations are disabled by default. Independent third parties operate them. You use them entirely at your discretion and risk. The Software ships with none of them installed, configured or credentialed.
The Software supports open protocols and third-party add-on formats. These include M3U, the Xtream Codes API, Stalker portals and Stremio-compatible add-ons.
Vuleo does not operate, endorse, recommend, control, monitor or supply any of the following:
- Any third-party service described in this section
- Any protocol, add-on format or extension described in this section
- The ecosystems around them
Vuleo also does not supply any content these services or add-ons may return.
You are solely responsible for the following:
- Your use of any third-party service you connect
- Complying with that service’s own terms
- Ensuring you have the legal right to access any content it provides
Separately, the Software uses metadata services, currently TVDB and MDBList. It uses them to display artwork, descriptions and ratings. These require no setup and are active by default. They return information about titles only and supply no media content. See our Privacy Policy for how those requests are made.
17. Copyright & Abuse Reports
Vuleo hosts no media content. It has no ability to remove or disable third-party streams, playlists or sources. Those streams, playlists and sources exist entirely outside our control. However, we take reports of misuse of our Software seriously.
Contact us at support@vuleo.tv in either of these cases:
- You are a rights holder. You believe the Software is being misused to infringe your rights.
- You wish to report abuse.
Please include the following in your message:
- A description of the material concerned
- The basis of your rights
- Your contact details
We review and respond to valid notices. If we determine that users are using the Software to infringe copyright, we will terminate their access. This covers access to the Software and associated services, in line with Section 10.