Frequently Asked Questions

Vuleo comes in two parts.

• Vuleo Player plays your own M3U or Xtream Codes sources. It shows live TV, movies and series. It runs on phones, tablets, Apple TV, Android TV and computers.
• Vuleo Server is optional. It runs on your own computer. It turns a folder of media files into a source for Vuleo Player.

Vuleo Player is available on these platforms:

• Android (phones, tablets, Android TV)
• Windows
• Mac, as a direct download
• Your web browser, with PRO

The iPhone, iPad, Mac and Apple TV apps are temporarily unavailable on the App Store. Until the apps return, you can use the browser player on iPhone and iPad and save it to your Home Screen. On a Mac, download Vuleo for Mac.

Vuleo Server runs on these platforms:

• Windows
• Linux

1. Download and run Vuleo Server on your computer
2. Add your media folders or import M3U playlists
3. The server will display connection credentials
4. Download Vuleo Player on your device
5. Enter the server credentials in the Player app
6. Start streaming your content

No, Vuleo works with your own media and needs no account. Signing in with Google is only needed for PRO features such as Cloud Sync.

Yes, Vuleo is under active development. New features and fixes are released regularly. Send feature requests and feedback to support@vuleo.tv.

Vuleo supports most common video formats, including these:

• MP4, MKV, AVI, MOV, WMV
• HLS streams (.m3u8)
• MPEG-TS streams (.ts)
• RTMP, RTSP streams

Supported audio codecs include AAC, MP3, AC3, DTS and FLAC.

Yes, you can add as many playlists as you like. Vuleo merges them into one library. You can switch each playlist on or off on its own.

No, Vuleo is only a media player and organizer. It does not provide, host, link to, or distribute any media content. You supply your own legally obtained media files or playlists.

Categories come from your folder structure or your playlist metadata. In an M3U playlist they come from the group-title attribute. You can hide the categories you do not use. With PRO, you can also reorder them by drag and drop.

Yes, Vuleo saves your position in the movies and episodes you watch. Next time, playback continues from that point. This feature is free for everyone. PRO adds Cloud Sync, which carries that position to your other devices.

Yes, these are the three TV options:

• Apple TV: Vuleo is temporarily unavailable on the App Store
• Android TV: Download Vuleo from Google Play on your Android TV
• Chromecast: Cast from your phone to Chromecast devices (PRO feature)

Yes, with PRO you can download from your own sources for offline playback. Downloads stay available for 30 days. You manage them in the Downloads section.

Yes, Vuleo reads embedded subtitle tracks. You can switch between them in the player controls during playback.

The EPG shows the schedule for live channels. If your playlist includes an EPG URL, Vuleo shows current and upcoming programs. You can see what is on now and what comes next.

• Chromecast: Cast content to your TV
• Cloud Sync: Sync watch progress and favorites across devices via Google Drive
• Downloads: Save from your own sources for offline playback
• Movie & Series Info: See posters, descriptions, and ratings from TVDB
• EPG Search: Search through the program guide
• Custom Category Order: Reorder categories with drag-and-drop
• Unlimited Favorites: Save as many favorites as you want
• Ad-Free: No advertisements

Cloud Sync keeps your watch progress, favorites and settings in your own Google Drive. If you sign in with the same Google account on another device, your data syncs there. Your data stays in your own Drive. We do not keep a copy of it.

Yes, sign in with the same Google account on each device. Vuleo then recognizes PRO on that device. One purchase covers every platform Vuleo is currently available on, including the browser player.

Go to Settings > Subscription and tap "Restore Purchases". Before that, sign in with the same Apple ID or Google account. It must be the account you used for the original purchase.

These are common reasons why a stream does not play:

• Invalid URL: The URL may be wrong, or the source may no longer serve it
• Network issues: Check your internet connection
• Server offline: The source server may be offline
• Unsupported format: Some DRM-protected content is not supported

Test the connection in the playlist settings. You can also try a different stream to find where the problem is.

These steps can make the app faster:

• Clear the image cache in Settings
• Disable playlists you are not using
• Restart the app
• For very large playlists (10,000+ items), performance may vary by device

Go to Settings and look for "Clear All Data" or "Reset App". This removes all playlists, watch progress and settings. On mobile, you can also uninstall and reinstall the app.

By default, categories keep the order of your playlist. To change the order, use the sort button on the category screen. The button shows a three-line icon. The options include Default (playlist order), Most Items, A-Z and Custom. The Custom option is a PRO feature.

Posters, descriptions and ratings come from TVDB. When TVDB has no entry for a title, Vuleo shows only what your playlist supplied. This happens most with regional and lesser-known content.

Yes, your data is private, with one exception. Vuleo keeps your data on your own device. With Cloud Sync, the data goes to your own Google Drive account. It does not go to a server of ours. We have no access to your playlists, your source credentials or your watch history.

The exception is a title's IMDb ID. Our server receives it when you open the title's detail screen. This is because we fetch ratings through our own function. To stop this, turn off External Ratings in Settings. The Privacy Policy explains this in full.

Yes, set a PIN in Settings and then lock the categories you want. A locked category asks for the PIN before it opens. This is useful for parental controls or for privacy.

We collect anonymous crash reports and basic usage statistics. We do not collect what you watch or what is in your playlists. Ratings lookups send a title's IMDb ID to our own function. The Privacy Policy describes this under Metadata Services. The policy also gives the full list of what we collect.